Support

Three things to check: (1) Screen Time permission is granted — Settings → Screen Time → Apps with Screen Time Access → ARCO. (2) You've picked apps to block — Settings tab → Apps to block. (3) App blocking is an ARCO Pro feature — on the free plan the focus timer runs but apps stay open, and the session screen says "BLOCKING OFF" so you always know.

Working as designed — a strict session cannot be ended before its timer runs out. Breaks still work (blocking pauses and re-arms automatically), and every app that isn't on your block list works normally. The lock releases the moment the timer finishes; the longest possible session is 90 minutes.

Open any upgrade screen and tap Restore. If that doesn't do it, confirm you're signed into the same Apple ID that made the purchase, then email us with your purchase receipt and we'll sort it.

Subscriptions are managed by Apple: Settings → your name → Subscriptions → ARCO → Cancel. Pro stays active until the end of the paid period. No email, no hoops.

ARCO shows a rolling last-7-days window read from iOS Screen Time, which can differ from Apple's Mon–Sun calendar week in Settings. Screen Time also counts background audio and picture-in-picture as usage. If a specific app's number differs wildly from Settings → Screen Time for the same day, email us — that's a bug we want.

Yes — ARCO's data is included in your iPhone backup. Restore the new phone from backup and your habits, history, and settings come along. Screen Time permission needs to be granted once on the new device.

Genuinely wanted: email the developer. Short pitches read fastest.